UX Audit Services
People arrive at your product and do not do the thing you wanted. The usual response is to redesign, which is expensive and has roughly even odds of fixing it.
An audit is the cheaper move. Find out where people actually stop, why, and which of those causes is worth money to fix. Then redesign the parts that matter, if any.
Our findings come with an estimate attached. That is the difference between an audit from a design studio and an audit from a team that also builds: when we say a problem is worth fixing, we can tell you what fixing it costs, and some problems turn out not to be worth it.
How We Can Help
Not every engagement needs all of this. The question decides which parts apply.
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Heuristic and expert review
A structured walk through the product against established usability principles, done by people who have designed and built this kind of product before. Fast, and it finds most of what is findable without users.
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Analytics and funnel review
Where people actually stop, on which step, on which device, from which source. The numbers tell you where to look; the review tells you why.
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Usability testing
Watching real people attempt real tasks. Expensive relative to the other methods and irreplaceable for the questions only it can answer — mostly the ones where the team cannot agree, or where everyone is too close to the product to see it.
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User research
Interviews and structured enquiry where the problem is that nobody is certain what users are trying to do in the first place.
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Accessibility audit
A review against WCAG 2.1 AA — contrast, keyboard and screen reader navigation, target sizing, form labelling, focus order. Reported as specific failures with specific fixes, not a compliance percentage.
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Findings, ranked and costed
Every audit ends the same way: a list of issues, ordered by impact, each with what it would take to fix. Not a document of observations. A list you can start at the top of.
When Teams
Come to Us
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Traffic arrives and does not convert
The funnel leaks and nobody is sure where. This is the most common reason to call us and the easiest to answer.
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A redesign is being proposed and nobody knows if it is needed
Somebody wants to rebuild the interface. An audit is a cheap way to find out whether that is the right call before committing a quarter to it.
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Support keeps answering the same question
The same confusion, over and over, from different people. That is a design problem with a measurable cost already attached.
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An accessibility requirement has turned up
A client, a procurement process or an internal policy requires it. We audit against WCAG 2.1 AA and give you specific fixes rather than a score.
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You inherited the product and want to know what you have
A new team, a new owner, or an acquisition. The audit tells you what is sound and what will need work.
Send Us the Product
Send us a link and tell us what is going wrong. We will tell you what we would look at first, before anyone signs anything.
How We Work
What question you actually want answered. “Improve the UX” is not one; “why do people abandon at payment” is.
Analytics, funnels, support tickets and anything else already recording what happens.
Structured expert walkthrough against usability and accessibility criteria.
Where the question needs real users rather than expert judgement.
Ranked by impact, each with an estimate of what the fix costs.
We take you through it live, because the conversation is where the decisions get made.
What You Get
- A written report, ordered by impact rather than by where we happened to find things
- Each issue with evidence — a number, a recording, or a specific failed criterion
- An estimate against each fix, so you can see value against cost
- A recommended order to work through
- A clear statement of what is working, because knowing what not to touch is also useful
- The accessibility findings as specific failures and specific remedies, where that is in scope
Industries We Work In
We audit products in construction and PropTech, healthcare, booking and scheduling, and travel and mobility.
How We
Work Together
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Fixed-price audit
The usual shape. A defined scope, a defined deliverable, a fixed number. You own the report whether or not you do anything else with us. -
Audit plus fixes
The audit, then the work it recommends, as a separate scoped engagement. See -
Ongoing research
Research and testing as a continuing input to a product team that ships regularly.An audit is deliberately easy to say yes to. It is the smallest useful thing we sell and it tells you more about how we work than any proposal would.
Questions We
Get Asked
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It depends on the size of the product and whether usability testing is in scope. Expert review and analytics work is quick; testing with real users adds recruitment time. We will give you a date along with the quote rather than after it.
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No, and an audit that concludes that should make you suspicious. Most products have a small number of problems doing most of the damage. Part of the value of the report is the list of things that are fine.
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No. The report is written to be actionable by anyone, including your own team. We would rather be useful than be the only option.
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An audit evaluates what exists against what is known to work. Research finds out what users are actually trying to do. If you know the goal and want to know why people are failing at it, you want the audit. If you are not certain what the goal should be, you want research.
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Fixed price, set from the size of the product and what is in scope. It is the least expensive engagement we offer, deliberately.
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Yes. A WCAG 2.1 AA review can be scoped on its own, reported as specific failures with specific fixes.